System Upgrade

Our branches are open, our phones are on, and our Online and Mobile Banking platforms are live!

Login Help

Watch the video below for step-by-step instructions on logging in to our new digital banking platform.

FAQs

Click here for answers to Frequently Asked Questions.

Get ready for Heartland’s System Upgrade.

We are about to embark on a significant operational upgrade at Heartland Credit Union.

After many years, we are updating and changing data processing systems. This is no small task since this system allows us to perform all member requests, transactions, and activity. It touches virtually everything we do at Heartland.

Our goal is to provide an enhanced digital banking experience for Heartland members. With this upgrade, you will have access to best-in-class online and mobile banking platforms with enhanced functionality and capabilities to better serve your current and future financial needs.

Plan Ahead

Branch Closures
All Heartland branches will be closed Saturday, April 30 through Tuesday, May 3.

Service Interruptions
See the timeline for which services will be available throughout the upgrade.

Online Payments
Our Make a Payment service will be unavailable Thursday, April 28 through Tuesday, May 3. Please adjust your payments to accommodate this service interruption timeframe.

Statements & eStatements
All members will receive a paper copy of their April statement. Paper statement fees will not be charged for April statements.

QuickBooks & Quicken Users
Prior to April 29, download your entire Online Banking transaction history for all of your accounts.

What’s Changing?

Online Banking — you’ll notice a fresh, modern new look with new functionality and features.

Mobile Banking — the Heartland Credit Union app will get a new look as well as new functionality. Delete the old app and download the new one once it’s available in your app store, on or after May 2.

eStatements — UPDATE! If you are currently enrolled in eStatements, your enrollment will carry over into our new system. You will not need to re-enroll in eStatements.

NEW! eStatements will now be available in the Heartland Credit Union mobile app!

Multiple & Joint Accounts —all of your Heartland accounts will be accessible with a single login.

eAlerts — after logging into the new online or mobile banking, you’ll need to reconfigure and setup new eAlerts.

Loyalty Points — our Loyalty Points program will be discontinued as of May 3. Existing points can be utilized through December 31, 2022.

What’s Staying the Same?

Automatic Payments — will continue as scheduled after the upgrade. Please note that payments will not occur during the upgrade but will process afterwards. Payments scheduled April 30 through May 2 will be processed on May 2.

Bill Payer —there are no changes to your payees, payments or payment history. You’ll notice a new look, but the same functions as the current system.

Website — there are no changes to our website. You will still access our site at www.heartlandcu.org.

There will also be NO changes to the following: