Important Card Info
Lost or Stolen Card Phone Number:
MasterCard Debit/Credit Cards
Call 1-800-528-2273 INSIDE THE U.S.
Call 812-647-9794 OUTSIDE THE U.S.
Call “collect” — the risk department will accept the charges.
VISA Gift Card
Call 1-866-833-2370 inside or outside the U.S.
CU Money Reloadable Cards
Call 1-877-850-9650 inside or outside the U.S.
Having trouble with your Heartland MasterCard debit card at the pump?
If using your Heartland MasterCard debit card for gas, be sure you’re able to do a PIN-based transaction — that is — provide your Personal Identification Number in order to do the transaction. If you don’t use your PIN, or do what’s called a “signature-based transaction,” the gas retailer will put up to a $75 hold on your card — even though you actually purchased much less. They do this to make sure there’s money in your account when their sale posts, usually within 24 to 48 hours. PIN-based transactions settle immediately so the gas retailer can tell you’ll have enough funds to cover the transaction.
This same situation can happen when renting a car or making hotel reservations. Best advice — use your Heartland MasterCard credit card!