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Online/Mobile Banking Changes

April 16, 2018 | News

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Over the next few weeks, our online/mobile banking partner will be making some improvements to the user experience for online/mobile banking.  These updates are intended to make the experience more clean and mitigate any confusion or potential misdirection for member/owners. Below is a list of the items that we will be implementing:

  1. Currently, selecting the ‘forgot password’ option on the online banking login widget directs users to the default Online Banking page, with the standard login window and information presented.  We will be updating this so that new and more accurate verbiage is displayed, including a ‘click to go back’ option and a further clarification to members that a password reset will occur if you choose to proceed.
  2. We will be changing the user response code on password disable, in order to alert member/owners that they can reset their password without the need to contact Heartland directly.
  3. Improved verbiage will be displayed in Online Banking for invalid password attempts and security questions.  This is to better prevent accidental password resets (this feature, while still functioning properly, is something that we feel is currently too easy for member/owners to select unintentionally).
  4. We will be relocating the PIB Link on the online banking login widget, and modifying the HTML for Microsoft Edge, in order to better align the positioning of the text (this update will primarily be cosmetic so be aware it’s us at Heartland making the change!)

Shoot us an email or message us on our Facebook page with any questions or comments. Thanks for your patience!


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