FAQs
Frequently Asked Questions
You have questions, we have answers.
How do I login to Online and Mobile Banking?
Use your current username and password to login to Online and Mobile Banking, but please note that, for security purposes, you will be asked to change your password upon your first login.
If you have multiple Heartland Credit Union accounts, enter the username associated with your lowest account number. You will be able to access all your accounts from this login.
If you don’t know or remember your username because you have biometrics setup, you can find it using these steps:
- Login to the Heartland Credit Union mobile app using biometrics
- Click on your profile in the upper righthand corner
- Select “Change Username”
- The next screen will take you through the steps to change your username. YOU DO NOT NEED TO CHANGE YOUR USERNAME. Simply make note of what your current username is and close out.
