Earn up to 500
Loyalty Points when you
sign up for eStatements,
bill payer and online banking!
Save time and save a tree! Get your statements
electronically!
How do I sign up for e-statements?
Log into home banking and the click on the “Your Home
Banking” tab.
In the right hand column, click on “e-statements” and
then follow the instructions.
Do I need any special software?
Yes, you need Acrobat Reader. Click here to download it
for FREE.
I would like to sign up for home banking. How do I do
that?
Click on the 'Online Banking' tab at the top
of our website. Then click on the "Click Here" button
below where it asks if you are "a new member or first
time logging in?" You just need to fill out a few
questions and then Heartland will email you a temporary
password to use for the first time. Then you just sign
on with the temporary password and you'll be prompted to
pick a permanent password.
How will I know my e-statement is ready?
You’ll receive an email from Heartland telling you your
e-statement is ready for viewing. It’s IMPORTANT that
you keep your email address current. You can update your
information (including email address) in home banking
under the “Your Home banking” tab.
Will I receive both a paper statement and an
e-statement?
You may receive both depending upon what time of the
month you sign up. But then you will only receive your
e-statement.
What if I want to go back to paper statements?
Once you use e-statements, we feel you’ll never want to
go without them! But, in the event you do want to return
to paper statements, simply log in to home banking,
click on the “Your Home banking” tab and opt out of
e-statements. Again, depending upon the time of month
you do this, you may not receive a paper statement until
the next month. But you’ll continue to receive the
e-statement.
What if I want to see an old e-statement?
We will “archive” e-statements for 13 months. Call the
Heartland office nearest you if you'd like a statement
older than 13 months.
How do I add Heartland as a Safe Sender so HCU's
email is not considered 'spam'?
You can add either the sender's e-mail address or their
domain name to the Safe Senders List.
On the Tools menu, click Options.
On the Preferences tab, under E-mail, click Junk E-mail.
Click the Safe Senders or Safe Recipients tab.
Click Add.
In the Enter an e-mail address or Internet domain name
to be added to the list box, enter the name or address
you want added, and then click OK.
Repeat steps 4 and 5 for each name or address that you
want to add.
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